Question 1

What is LingoChan?

Accepted Answer

LingoChan is a multilingual productivity service with two products: LingoChan Meetings for recording, transcription, translation, and AI summaries in the browser; and LingoChan for Slack for translating and summarizing workspace conversations.

Question 2

Which LingoChan product should I use?

Accepted Answer

Use Meetings when you need a transcript, translation, audio record, or summary of a live meeting. Use LingoChan for Slack when your team needs help reading and catching up on multilingual Slack conversations.

Question 3

Do I need an account?

Accepted Answer

An account is required to save and manage meeting results or purchase a plan. Installing the Slack app requires authorization from a person who has the necessary permissions in the workspace.

Question 4

How does LingoChan Meetings work?

Accepted Answer

Open the meeting app in a supported browser, select the audio and languages, then start recording. LingoChan can create a live transcript and translation, save the meeting, and generate summaries or action items when those features are available for your plan.

Question 5

Which languages, browsers, and devices are supported?

Accepted Answer

Language and device availability can vary by feature. The language selector and notices shown in the meeting app are the current source of truth. For best results, use an up-to-date browser and grant the requested microphone or audio permissions.

Question 6

How accurate are transcripts, translations, and AI summaries?

Accepted Answer

Accuracy depends on audio quality, speakers, accents, terminology, and the selected languages. AI output may contain mistakes, so review important names, numbers, decisions, and legal or safety-critical information before relying on it.

Question 7

Who is responsible for recording consent?

Accepted Answer

The person or organization using LingoChan must provide any required notices and obtain all necessary permissions before recording, transcribing, translating, or analyzing a meeting. Recording and workplace-monitoring rules differ by country and region.

Question 8

How do I install LingoChan for Slack?

Accepted Answer

Start the Slack installation, review the requested permissions, and authorize the app for your workspace. If app installation is restricted, a workspace owner or administrator may need to approve it.

Question 9

What Slack information can LingoChan access?

Accepted Answer

LingoChan receives the workspace, channel, member, message, and conversation context needed for enabled translation or summary features, subject to the permissions shown during installation and your workspace configuration.

Question 10

Can we control where and when Slack translation runs?

Accepted Answer

Translation may be automatic or user-initiated depending on the enabled feature and workspace configuration. Available channel and language controls are shown inside Slack or the LingoChan configuration flow.

Question 11

What data does LingoChan process?

Accepted Answer

Depending on the feature, LingoChan may process account and workspace details, submitted audio, transcripts, translations, summaries, messages and context, support requests, usage and diagnostic data, and subscription identifiers. We share only what is needed with service providers described in our Privacy Policy.

Question 12

Does LingoChan use customer content to train general-purpose AI models?

Accepted Answer

No, not unless the customer gives separate, explicit permission. Providers may process or temporarily retain content according to the selected feature, region, configuration, and contract.

Question 13

How can I delete my meetings, account, or workspace data?

Accepted Answer

Meeting owners can delete individual meetings where that control is available. For account, workspace, access, or deletion requests, contact support@lingochan.com. Some records may be retained when required for security, billing, legal obligations, or limited backup cycles.

Question 14

Is there a free plan and what do paid plans include?

Accepted Answer

Current prices, quotas, billing periods, and included features are shown on the Pricing page and at checkout. Those current screens take precedence over older marketing material.

Question 15

How do cancellation and refunds work?

Accepted Answer

Subscriptions renew until canceled before the next renewal and normally remain active through the paid period. Refunds are provided when required by law, the applicable checkout provider terms, or an express written commitment.

Question 16

What should I do if audio, transcription, or Slack translation is not working?

Accepted Answer

Check browser, microphone, system-audio, and Slack permissions; confirm the selected source language and workspace or channel configuration; then retry using the latest browser or Slack client. The product guides contain feature-specific troubleshooting steps.

Question 17

How do I contact LingoChan support?

Accepted Answer

Email support@lingochan.com with the product used, approximate time of the issue, browser or Slack client, and any non-sensitive error details. Do not send passwords, payment card numbers, or confidential meeting content.

Frequently asked questions

Getting started

LingoChan Meetings

LingoChan for Slack

Privacy and AI

Plans and billing

Troubleshooting and support

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